Responsible Gambling At Roobet NZ
What safer gambling tools are for
Roobet gives you tools to keep your play within limits you set yourself. They exist because pokies, crash games and table games are designed to be engaging, and it helps to have guardrails you control before you start a session.
These tools are not a judgement on how you play. They are simple settings that let you decide, in advance, how much time and money you are comfortable spending, so a decision made in the moment never overrides a decision you made with a clear head.
Every tool on this page works the same way: you choose the setting, you can review it in your account at any time, and the platform holds you to it. This page explains what each one does, how self-exclusion works, how to set a limit, the warning signs worth knowing, and where Kiwis can get confidential help.
Safer gambling tools at a glance
The table below lists the core tools available and what each one is for. Use it to work out which setting suits how you play before you make your first deposit.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps how much you can add to your balance over a day, week or month, of your choosing. | Account settings, under responsible gambling or limits. |
| Loss limit | Caps the amount you can lose over a set period, regardless of how much you deposit. | Account settings, under responsible gambling or limits. |
| Session time limit | Logs you out automatically once a chosen amount of play time has passed. | Account settings, under responsible gambling or limits. |
| Reality check | Sends an on-screen reminder at set intervals showing how long you have been playing. | Account settings, notifications or responsible gambling menu. |
| Cool-off period | Temporarily blocks your account for a short, set break without closing it permanently. | Account settings, responsible gambling menu. |
| Self-exclusion | Blocks account access for an extended period you choose, with no early reversal. | Support request through your account or help centre. |
Once a limit is set, it cannot be loosened or removed the moment you regret it. That delay is the point: it protects the decision you made before you were mid-session.
Self-exclusion and how it works
Self-exclusion is the strongest tool available. It closes off access to your account for a period you nominate, rather than a single session or a few days.
Requesting self-exclusion
You raise a self-exclusion request through your account or by contacting support directly. You choose the length of the exclusion, and the request is actioned on your account so you cannot log in or open a new account for that period.
What happens during self-exclusion
While excluded, you will not receive marketing messages, bonus offers or promotional emails tied to your account. Access is not restored early, even at your own request, because the whole point is to remove the option to reverse the decision quickly.
If gambling has started to affect your finances, relationships, mood or work, self-exclusion is worth considering before those effects deepen. It is a pause you control, not a punishment.
Setting a limit
Setting a deposit, loss or time limit takes a few minutes. Do it before you deposit for the first time, not after a session that has already gone further than planned.
- Log into your account and open account settings.
- Find the responsible gambling or limits section.
- Choose the type of limit: deposit, loss, or session time.
- Pick a daily, weekly or monthly period that fits your budget.
- Enter an amount or time you are genuinely comfortable with, not the most you could afford.
- Confirm the limit and check it has applied to your account.
- Review it periodically and adjust downward if you notice you are chasing the edge of it.
Limit increases are not instant. This is deliberate, and it means the safeguard still works even on a day you are tempted to raise it.
Recognising the warning signs
Problem gambling develops gradually, and it is easier to spot in patterns than in any single session. Watch for the following:
- Spending more time or money than you planned, more often than not.
- Chasing losses by depositing again to try to win back what you lost.
- Borrowing money, selling belongings or using bill money to keep playing.
- Lying to family or friends about how much you play or spend.
- Feeling irritable, anxious or low when you try to cut back.
- Neglecting work, study, sleep or relationships because of time spent playing.
- Using gambling to escape stress, boredom or difficult emotions.
Noticing one of these once is not a crisis. Noticing several, repeatedly, is a clear signal to use a limit, take a cool-off, or reach out for support.
Where to get help locally
Support in New Zealand is free, confidential, and available whether or not you have set any tools on your account yet.
| Service | Contact |
|---|---|
| Gambling Helpline NZ | 0800 654 655 |
You do not need to be in crisis to call. The helpline can talk through what you are noticing, whether that is your own play or a family member's, and point you toward next steps.
Roobet is intended for players aged 18 and over only. If gambling stops being fun or starts to feel like something you cannot control, use the tools on this page and contact Gambling Helpline NZ on 0800 654 655.
FAQ
How long does self-exclusion last on Roobet?
You choose the length when you request it, and it runs for the full period without early reversal. This is intentional, so a short-term urge to log back in cannot undo the decision you made with a clear head.
Can I lower a deposit limit immediately if I change my mind?
Yes, reducing a limit takes effect straight away, while increasing one is delayed. The delay on increases exists specifically to stop a limit being loosened in the middle of a session.
What is a reality check and why does it matter?
A reality check is an on-screen reminder that shows how long you have been playing at set intervals. It matters because time passes quickly during play, and a visible prompt helps you decide consciously whether to keep going.
Do I need to explain why I want to self-exclude?
No, you do not need to give a reason to request self-exclusion. You simply choose the period through your account or by contacting support, and the exclusion is applied without further questions.
Is Gambling Helpline NZ free to call?
Yes, Gambling Helpline NZ on 0800 654 655 is free and confidential. You can call about your own gambling or on behalf of someone else, and you do not need to be in a crisis situation to use it.